Refund policy

Dryad Collective, LLC

 

Returns

 

All sales are final.

Due to the nature of our products, we do not accept returns for change of mind or ordering the wrong design.

Please review your order carefully before checkout.

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 10 days of delivery.

Email: returns@dryadcollective.com

Include:

• Order number

• Clear photos of the issue

• Packaging if damage occurred during shipping

If approved, we will:

• Send a replacement

• Or issue a refund at our discretion

We reserve the right to deny claims submitted after 10 days.

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Lost Packages

Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If your tracking shows delivered but you did not receive your package:

• Check with neighbors

• Check your mailbox or local post office

• Contact the carrier directly

We will assist where possible, but we do not automatically reship delivered orders.

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Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet shipped.

After shipment, cancellations are not possible.

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Wholesale Orders

All wholesale and bulk orders are final sale unless damaged or incorrect upon arrival.