Refund policy

Dryad Collective, LLC

 

Return and Refund Policy

 

Updated: 09-05-2026

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Returns, Damages & Order Issues

Because Dryad Collective products are sold wholesale for resale, wholesale purchases are final sale except in cases of damaged, defective, missing, or incorrectly fulfilled merchandise.

We do not accept returns for slow sell-through, over-ordering, buyer preference, or merchandise that remains in saleable condition.

Damaged, Defective, Missing, or Incorrect Merchandise

Please inspect shipments promptly after delivery.

Claims involving damaged merchandise, damaged retail packaging, shortages, defects, or incorrect items must be reported within 10 days of delivery.

Please include:

• Order number
• A description of the issue
• Affected product and quantity
• Photographs of damaged merchandise or packaging when applicable
• Photographs of the shipping carton when transit damage is involved

Retail packaging that is damaged to the point that the product cannot reasonably be displayed or sold as intended will be treated as damaged merchandise.

When a claim is approved, Dryad Collective may provide a replacement, account credit, or refund, as appropriate.

Do not return merchandise without authorization from Dryad Collective. If a return is required because of an error or defect on our part, return instructions will be provided.

Order Changes & Cancellations

Orders may be changed or canceled before fulfillment begins. Contact us as soon as possible.

Once an order has entered picking, packing, or fulfillment, changes or cancellation may no longer be possible.

Refunds

Approved refunds are issued to the original payment method when practical. Processing time after issuance may vary by financial institution.

Nothing in this policy limits any rights or remedies that cannot legally be waived.

Contact

returns@dryadcollective.com